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Questions:
Answers:
| Q:
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What is your guarantee? |
| A: |
We
will listen to you and you can trust us! We have over 60 years of
screenprinting experience between us to see that you get the best
possible results, and when we say it will be ready, no kidding, it will
be!

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| Q: |
Do you print one-offs? |
| A: |
Yes,
we can - but there is a price! All jobs require a set up fee for Film
and Screens,e.g. One colour Film + Screen = $50 there is also a minimum
print fee of $45.00. So a one colour one-off T could cost $95.00
excluding the shirt... all plus GST.
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| Q: |
Can I supply my own shirts? |
| A: |
Yes,
we do lots of work on client supplied garments.
|
| Q: |
What is the minimum run you can print? |
| A: |
The
straight answer is there is no minimum, see above "Do you print
one-offs?"
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| Q: |
What colours can I choose? |
| A: |
We
use the Pantone
Matching System (PMS) to match colours you want. See
Technical FAQ's. You can also supply your own swatch that we will
endeavour to match to.

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| Q: |
What are Spot Colours? |
| A: |
a
Spot Colour is any (solid) color generated by an ink (pure or mixed)
that is printed using a single run. All Line Art is printed using Spot
Colours. Each Spot colour on a screen printed T has to have it's own
Film Positive and Screen. We can screenprint up to 8 individual spot
colours.

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| Q: |
What are Halftones? CMYK? |
| A: |
Halftones
and CMYK Prints are made up of tiny dots as opposed to Line Art (Spot
Colours) which is a solid colour.
Halftones are used to
produce "fine" shading and blends on your Tees and are usually just one
colour. They can also be used to great effect in reproducing Black
& White photos on garments.
CMYK on the other hand
is for producing full colour images (photos etc) on garments. The full
colour effect is achieved by combining the C=Cyan(Blue) M=Magenta(Red)
Y=Yellow K=Black dots. It is the way mgazines and newspapers reproduce
photos (check it out with a magnifying glass!).
It can all get a bit technical, requires special software rips, screens
and film settings which if not set up right can give a mediocre print.
CMYK is also time consuming to set up on the printing machinery, very
tight registration and balancing of the inks are important and there
are no short cuts. A White base on Dark Tees is also needed as the ink
are transparent, the base becomes invisible once printed. This method
is recommended for larger runs.
Both methods have their uses, and at ESP we have a lot of experience in
achieving spectacular results. Our award from Pride in Print was for
reproducing a drawing by Simon Morse in full colour using CMYK. (see this!)

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| Q: |
How long will my job take to run? |
| A: |
We
work to get the job to you whenever you specify, having said that our
current turn around time is 3 - 5 working days from receiving the art,
acceptance of quote with the deposit. If you are supplying the garments
then obviously they need to be in our hands before starting!

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| Q: |
How do I get a quote? |
| A: |
Phone/Fax/Email
as many details as you can about the job and when you need delivery, or
drop in to see us. Once the quote is accepted by you just email the go
ahead, place your deposit and we will get started!
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| Q: |
Do I have to come in to place my order? |
| A: |
Not
necessarily... we deal with many people outside of Auckland with no
problems. These days of internet and courier systems etc means we can
take orders, supply proofs without even meeting you!
|
| Q: |
Can I see a proof? |
| A: |
We
email all customers Print Specs of the print before we print (click
here to see an example), and you are welcome to come in and
see a printing proof before the run. We can also mail/courier the
printed sample to you if you wish (Mail/Courier charges may apply).

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| Q: |
Do you require a deposit? |
| A: |
As
almost all our products are made to order we require 50% deposit
(Payable by Credit Card or Direct Credit). Preferably goods for
individuals must be paid for in full before manufacture commences
Alternatively we also have (by prior arrangement only) Payment on Pick
up, and for Registered Companies we have 7 Day Invoicing and 20th Month
following accounts.
CREDIT FACILITIES If you wish to
open a credit account you
must complete our credit application. If we approve credit
facilities, payment is due strictly 20th of the month following the
date of
invoice. Please download an Application Form if you wish
to open a credit account.
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| Q: |
How do I pay? |
| A: |
Internet
Banking Direct Debit, EFTPOS, Credit Card. Cheque.

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| Q: |
How do I get delivery? |
| A: |
We
can courier to you anywhere in New Zealand by Fastway Couriers, usually
next day delivery. Note: there will be additional charges (approx $4.50
within Auckland & $15 per carton outside Auckland). We also use
Urgent Couriers for local fast delivery, please ask for a quote first.
You can also pick up from ESP Ltd.

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| Q: |
I have paid for the screens, do I own
them? |
| A: |
No,
you have paid for the use of the screens only. When your job is
complete the screens are reclaimed and used again for other jobs.

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| Q: |
I may re-run the job in the future, can
you hold the screens for me? |
| A: |
Yes
we can, however a date must be placed on them, we cannot hold them
indefinitely due to space restraints. Maximum time can be negotiated
between 1 and 3 months.

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